Rank it Local (a trading name of Voxsen PSJ Ltd) is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your data when you use our website (https://rankitlocal.io/) and services.

1. Data We Collect

We collect and process the following personal data:

• Contact Information: Your name and email address, collected via contact forms, web chat (Tidio), or during sign-up for our services.
• Usage Data: Data about your interaction with our website, collected through tools like Google Analytics 4, Tidio, and Hotjar.

2. How We Use Your Data

We use your data to:

• Provide and improve our services.
• Respond to your inquiries and provide support.
• Analyse website usage and improve user experience through analytics and heatmaps.
• Send service updates or marketing emails.

3. Sharing Your Data

We only share your data with trusted third parties as needed to provide our services:

• Google Analytics 4: To analyse website traffic and usage.
• Tidio: For managing web chat interactions.
• Hotjar: To understand user behavior through heatmaps.
• Payment Providers: Such as Stripe, for secure payment processing.

We will not sell, rent, or trade your data to any third party.

4. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent where processing is based on consent.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Data Security

We implement technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

7. Contact Information

For any questions or to exercise your rights, contact us at:

Rank it Local

Trading Name of Voxsen PSJ Ltd

Registered Address: Voxsen PSJ Ltd, 30 High Street, Leighton Buzzard, Bedfordshire, England, LU7 1EA

Email: info@rankitlocal.io